Refund policy
1. Return Period
You may request a return within 14 calendar days of receiving your order.
To be eligible for a return, the product must:
- Be unused and unopened.
- Remain in its original sealed packaging.
- Be in the same condition as when it was delivered.
- Be accompanied by proof of purchase or your order confirmation.
2. Non-Returnable Products
For hygiene and food safety reasons, we cannot accept returns or exchanges for:
- Opened or unsealed food products.
- Products that have been partially consumed.
- Products with damaged or missing original packaging.
- Products that have not been stored according to our storage recommendations.
- Customized or personalized products.
Please note that food products cannot be returned once their original packaging has been opened or the safety seal has been broken.
3. Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong product, please contact us within 24 hours of delivery.
To help us resolve the issue quickly, please include:
- Your order number.
- Photos of the product and packaging.
- A brief description of the issue.
After reviewing your request, we may offer:
- A replacement product.
- A refund.
- Store credit.
4. Refunds
Once your returned product has been received and inspected, we will notify you of the outcome.
If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.
Shipping fees are non-refundable unless the return is due to our error or a defective product.
5. Return Shipping
If the return is approved for reasons other than our error, the customer is responsible for return shipping costs.
If the return is due to our mistake or a damaged product, Şirin Nur DE MMC will cover the return shipping costs.
6. How to Request a Return
To request a return or refund, please contact us:
Şirin Nur DE MMC
📍 Şövkət Məmmədova 89, Near Azadlıq Prospekti Metro Station, Baku, Azerbaijan
📞 +994 99 412 90 90
Please include your order number and the reason for your request.
7. Questions
If you have any questions regarding this Return & Refund Policy, our customer support team will be happy to assist you.