Shipping policy

Shipping Policy

Last updated: August 2, 2026

Thank you for choosing Şirin Nur DE MMC.

We are committed to delivering our handcrafted Azerbaijani sweets quickly, safely, and in perfect condition.

Delivery Areas

We currently deliver throughout Azerbaijan.

  • Baku: Delivery within 1 business day
  • Regions of Azerbaijan: Delivery within 3–4 business days

Delivery times may vary during public holidays or due to circumstances beyond our control.

Order Processing

Orders are typically prepared and dispatched within 1 business day after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Methods

Depending on your location, your order may be delivered by:

  • Our local delivery team (within Baku)
  • Trusted courier and cargo partners (for regional deliveries)

Shipping Fees

Shipping costs are calculated during checkout based on your delivery address.

Any applicable delivery charges will be clearly displayed before payment.

Order Tracking

Where available, you will receive delivery updates by email, SMS, or phone.

For any questions regarding your delivery, please contact our customer support team.

Delivery Responsibility

Please ensure that the delivery address and contact information provided are accurate.

Şirin Nur DE MMC is not responsible for delays or failed deliveries caused by:

  • Incorrect customer information
  • Recipient unavailability
  • Weather conditions
  • Traffic disruptions
  • Force majeure events
  • Other circumstances beyond our reasonable control

Damaged or Incorrect Deliveries

If your order arrives damaged or incorrect, please notify us within 24 hours of receiving your order.

To help us resolve the issue quickly, please provide:

  • Your order number
  • Photos of the product and packaging
  • A brief description of the issue

After reviewing your request, we will offer an appropriate solution, which may include a replacement product or a refund where applicable.

Contact Us

If you have any questions regarding shipping or delivery, please contact us.

Şirin Nur DE MMC

📍 Şövkət Məmmədova 89
Near Azadlıq Prospekti Metro Station
Baku, Azerbaijan

📧 info@sirinnur.az

📞 +994 99 412 90 90